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We also helped customers by waiving mortgage fees, creating a customer service hotline with extended hours, and allowing customers to postpone their mortgage payments.
WSJ: Banks Delay $208 Million In Sandy Cash
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Americans are working ever longer hours at customer service and information based jobs.
BBC: Americans are getting fatter faster than ever before.
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Other proposed cuts include reducing opening hours for customer service centres and libraries, the withdrawal of some public transport routes, delaying major infrastructure projects and reducing the funding available to support tourism.
BBC: Herefordshire Council to cut ?36m in three years
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Servers have been down during peak playing hours every night, and customer service issues have almost become a meme on social media sites.
FORBES: EA's Battlefield 3 Launch Marred by Server and Service Issues
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It also demands that service providers start monitoring a customer within 24 hours of being told that the police or other investigation agencies want to snoop on them.
BBC: Switch on for state snooping
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If someone contacts Legacy Locker to report a client's death, the service will send the customer four e-mails in 48 hours.
CNN: New services promise online life after death
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Organizations that measure and reward people by results, rather than hours, benefit from higher productivity, more motivated workers, better customer service and lower costs.
FORBES: Find Flexibility in the Hours You Fly Solo
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For the next six hours, the instructor, using the computer screen as blackboard, teaches the customer service representatives everything from handling angry callers to enrolling new members.
FORBES: Good morning, HAL
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It also remains to be seen whether credit unions will be able to deliver markedly better customer service than big banks, which can sometimes offer greater convenience to customers because of their numerous locations and extended hours.
WSJ: Customers to Banks: It's You, Not Me