Customer service and satisfaction were not factored in the bonus structure at all.

FORBES: Vision Is Not The Roadmap, It's The Reason For Having The Map In The First Place

It relegates customer service and satisfaction to secondary importance.

FORBES: All I Want For Christmas Is...System Uptime

They are becoming so well known for their customer service and employee satisfaction that they offer daily tours of their facility to fans like me.

FORBES: Cult Brands: Weathering the Storm

Add in NetFlix near ubiquity on devices, cheerful customer service, and strong customer satisfaction and the model has not yet been unseated.

FORBES: NetFlix: Tipping Point or Overreaction?

Work is underway on initial tasks, including identifying and providing performance and customer satisfaction measurement tools to improve service delivery and more.

WHITEHOUSE: Hitting the Ground Running With the Digital Strategy

The truth of the matter is that we conduct Customer Satisfaction Inquiries each month to ensure customer satisfaction and to see where we may improve our service.

FORBES: Magazine Article

Giving your customer service agents insight into the mobile customer experience will significantly increase customer satisfaction, retention and order values.

FORBES: The Trouble With Mobile Commerce: The Experience Stinks

Indeed, the company has found that since introducing the NPS in November as customer satisfaction with its sales associates, service and price perception has improved.

FORBES: Best Buy's Price Matching Strategy Helps As Turnaround Efforts Drag On

Our goal is to embody the warmth of traditional hospitality Hawaii is known for in our service, as these kinds of interactions form the basis of our service and have everything to do with our high level of customer satisfaction.

FORBES

To be effective service brokers, CIOs must build skills in product management, product marketing, and customer satisfaction.

FORBES: Implications of Michael Dell's Vision for the New Role of the CIO