Customer service-focused CEOs find lots of ways to interact directly with their customers and to nurture the relationship.
Customer service-focused CEOs create a virtuous cycle by celebrating great stories from customers.
The real reason is customer service--and that means getting people in and out of the store as fast as possible.
Normally, though, she eats at her local Chick-fil-A at least once a week because she appreciates the food and the customer service -- not because of its Christian values.
Participants in research led by Ella Miron-Spektor, a lecturer in organizational psychology at Bar-Ilan University in Israel, were told they would be playing the role of a customer-service worker, then asked to listen to recordings of angry, abusive remarks by a customer to another customer-service worker.
First, the debt-collection business has begun to merge with the bigger customer-service call-centre industry.
Our high-quality customer service and well-designed online platform engenders repeat purchases among our customers.
PPPs by nature have a customer-service ethic that government-operated roadways lack.
It also needs a stronger play in the customer service sector- an area that salesforce.com targeted several years ago.
They were getting every customer service e-mail and ignoring messages from their VCs.
Personally I have experienced a wide range of customer service standards - from disinterested and unhelpful staff to those who go out of their way to help.
We visited three New York stores and got various answers from the customer-service representatives who processed the trade-in of our BlackBerry.
For the past 20 years, companies have struggled to find the right balance between cost-effective, technologically-enabled approaches to customer service and person-to-person contact.
Susan Ivey, a customer-service and accounts director for a health-insurance company in St.
He goes out of his way to hire customer-service phone reps who are outgoing, open-minded and creative.
He responded to their complaints of slow service and arrogant engineers by adding 400 customer-service agents to take orders and quote jobs faster.
In QSR Magazine's annual Drive-Thru Study, the only comprehensive industry comparison of customer service at fast-food chains, other restaurants have consistently outperformed McDonald's in those areas.
"It does cost a lot if you want to do the right thing by them, " says Ms. Oliver, a 38-year-old customer-service manager, who says she is still paying off the credit-card bills.
In one study of telecommuting at a Chinese online travel agency, customer-service reps were both happier and more productive when working from home -- probably Yahoo service reps aren't any different from their Chinese counterparts in this regard.
Apple issued an apology letter signed by CEO Tim Cook that vowed to revamp aspects of its customer-service policies in China after more than two weeks of pointed attacks by government-run media.
While he is coy about many of the offerings that will be included in the service, Mr. Kotick said Call of Duty Elite, and the customer-service operation that will be needed to support it, wouldn't be possible if the service was free.
Based in New York, BeenVerified has 16 employees and recently opened a customer-service center in Cleveland.
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The Zappos customer-service rep helped her scan rival Piperlime and Endless sites for the shoe.
His 311 call system, a municipal customer-service line, has received 120m calls since 2003.
This is probably bad news from a customer-service perspective, as area developers tend to appoint managers to run stores.
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If you think it's a legitimate call from your bank, hang up and call the institution's customer-service number yourself.
And they have injected a shot of customer-service culture into a charmless sector.
She once caught a customer-service representative leaning against a wall attempting to eavesdrop on her conversation with a plant manager.
In the event that we are not able to connect, we ask that he call GMC Customer Service at 1-800-462-8782.
United Airlines is recalling 1, 300 airport and customer-service workers and thinks it may have to hire another 900 workers this summer.
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