Both the family at home and the bureau customer can use simple Web-based software that helps them select, edit, arrange, and format their photo output.
Customers could scroll through the options and select what they want, rather than have a customer-service worker jot down their order on a piece of paper and pass that along to another employee who fills it.
Solomon wrote for DC Velocity that businesses will often automatically select the fastest shipping option (for example, delivery the next morning) in order to provide great customer service.