A. Nissan is confident this new warranty will ensure customer satisfaction, but we also plan to release battery replacement pricing for those customers who wish to replace their batteries once they are no longer eligible for the warranty.

ENGADGET: Nissan upgrades US Leaf warranties, will 'restore' batteries that lose too much charge

She gave Robert Meyers , then chief financial officer, 30 days to work up a plan on how to improve service--then made him head of customer satisfaction to execute it.

FORBES: Magazine Article

South West Trains said it had launched a joint 10-point plan with Network Rail to tackle the drop in performance and fall in customer satisfaction in response to the survey.

BBC: Rail fare 'dissatisfaction' grows, survey suggests

The survey of 4, 000 current customers measured satisfaction with call quality, company image, account management, initial activation, service plan options, and customer service, with Virgin scoring 751 on a 1, 000-point scale.

ENGADGET: Virgin Mobile takes top prepaid honors in J.D. Powers survey