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Indeed, the company has found that since introducing the NPS in November as customer satisfaction with its sales associates, service and price perception has improved.
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Rather, excellence is understood in quantifiable, concrete terms, like dramatically improved customer and employee satisfaction, as well as in terms of the grace and ease, the efficiency and consistency with which such is achieved.
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As the "no longer active" driver might attest, the company puts a premium on customer satisfaction.
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New research shows that 85% of companies understand that customer satisfaction - the way consumers are treated - is just as important as the price and quality of the products they sell.
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Customer satisfaction surveys will provide user opinions, but not as clear a sense of the broader public.
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Before this partnership, we made loans in a handful of states, and our customers loved the product, measured by our repeat rates as well as traditional customer satisfaction ratings.
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Despite the slips, she said that Microsoft continued to view the software as suitable for both PCs and tablets and that "customer satisfaction with Windows 8 with touch is strong".
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The improvements in the ACSI survey come as Sprint has seen nine consecutive quarters of improved customer satisfaction and first call resolution.
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"As the capabilities of wireless phones and their applications continue to expand, and as customers grow more reliant on their device, handset manufacturers have an opportunity to further shape the customer experience and impact satisfaction with better integration of services and more communication options, such as video chat, " said Kirk Parsons, senior director of telecommunications services at J.
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