Anania also assumed responsibility for customer support in addition to her more technical responsibilities.

FORBES: People

Ultimately they are on the hook for revenues and if managing the customer experience will help them hit their targets, then roles and responsibilities be damned.

FORBES: Should Sales Own Customer Experience?

Over the years he added other responsibilities including diamond operations, real estate operations, distribution, manufacturing, customer service and security.

FORBES: Tiffany & Co. Promotes Two Executives