Supermarket group Morrisons has reported a rise in half-year profits as record customer numbers helped to drive improved sales.
The ones who emulate Amazon and capital markets and have real-time customer and product record-keeping will do better at lower cost.
FORBES: Outmoded IT Could "Evaporate" Big Retail Banks - Temenos
Entering these new markets is essential to Lenovo continuing its position as a leader in the PC Plus era, where tablets, smartphones and smart TVs continue to gain traction and capture record customer acceptance.
ENGADGET: Lenovo Q2 earnings reveal record high sales of $8.7 billion, highest-ever PC market share
" They claimed another official tolerated forgeries by "a high volume sales representative...with a terrible record of customer complaints.
Never mind the fact that we had developed a global customer base and sales record that contradicted his estimation.
FORBES: Great Ideas Are Never Popular So Turn Naysayers Into Believers
Or, data about your company: purchase record, customer lists, customer credit card numbers.
FORBES: I Want My Data Back! (A Vision Of Data Vaults, APIs, Open Systems And Standards)
Stellar references, an impeccable record of customer service and an active development cycle with new features constantly in the pipeline are a must.
There is a big difference between finding disgruntled customer posts and having an end-to-end system that can automatically discern which posts warrant response, record them in the customer service and CRM system, route them to the right subject matter expert or agent, and report on the result.
Verizon Wireless reported record-setting customer additions in the quarter, while Verizon FiOS customer additions were higher in fourth-quarter 2012 than in the prior two quarters, despite the impact of Superstorm Sandy.
ENGADGET: Verizon adds 'record-high' 2.1 million subscribers in Q4 2012, but still makes a loss
Rather than conduct due diligence into those valuations and distribution irregularities to determine that they were reasonable and that the Apple REITs were suitable, DLA accepted the valuations and continued to record them on customer account statements.
Only customer service staff are allowed to record telephone conversations and both caller and staff members were informed.
In the traditional model, CRM is a system of record: it tracks customer information and contact history, manages the sales pipeline, and enables detailed analysis of sales performance and customer data.
Bonuses are based on earnings (70%) and customer satisfaction, cost discipline and safety record (10% each).
WSJ: The Weekend Interview with Bill Ayer: An Airline That Makes Money. Really.
Netflix has always been a trailblazer, with a tremendous track record of innovation and quality customer service.
ENGADGET: Netflix seals deal to stream Miramax movies, starting in June
Our value proposition is reinforced by our growing list of blue chip customers, significant expansions of existing deployments and record number of seven figure customer commitments.
FORBES: Jive Software Q3 Edges Street Ests; Shrs Rally After Hours
British Airways started rolling out iPads to 2, 000 senior cabin crew in late 2011 and are now using them across their entire fleet to tap into customer data, check member status and record meal and beverage preferences, as well as keep track of transfer and final destination details.
Businesses that run call centers could record calls in order to provide better customer service and keep tabs on agents.
What's his record--and that collection of customer accounts--worth on the open market?
Employees of its customer companies log on to the GlobalExpense website, record their expenses on standard forms and put their receipts in the mail.
"iPhone 5 pre-orders have shattered the previous record held by iPhone 4S and the customer response to iPhone 5 has been phenomenal, " said Philip Schiller, Apple's senior vice president of Worldwide Marketing.
ENGADGET: iPhone 5 pre-orders crack 2 million in first 24 hours Mobile
When she told customer service of the issue they could not find any record of the two CDs in the computer system.
Capitalizing on its customer base of 60, 000 doctors, electronic health record provider Practice Fusion launched a free booking and review service for physicians and their patients.
Companies that use CRM to bring together relevant information in separate teams can extend knowledge about a case, customer or scenario beyond what is stored in the system of record.
FORBES: Forewarned is Forearmed: Understand your Customer before the Sales Relationship Starts
Well, there you have it just another ho-hum year ahead for CIOs expected to imagine and deliver indispensable market intelligence and insight, optimized business processes, unmatched customer engagement and experience, bullet-proof global security across systems of record as well as tens of thousands of handheld devices, social opportunities, and the perfect blend of cloud and on-premise systems that will ensure their companies remain healthy, wealthy, and wise.
FORBES: The Strategic CIO Agenda 2013: Strategies, Priorities, and Career-Killers
Margaret Hodge, who chairs the committee, described this record as "abysmal" but welcomed HMRC's changing attitude to customer service.
To eliminate that annoyance, LiveOps keeps a running record of the issue and also tracks previously resolved issues with the same customer.
FORBES: Saving Customer Service With Social Media - And A Song
The Web occasionally enables service employees to benefit from what amounts to a change in venue: suddenly, the exasperating interaction is being judged in the court of public opinion, where the jury is far more likely to side with the worker, and often even imposes a sentence on the entitled or belligerent customer: 10, 000 digital tongue-lashings and a note on their permanent record.
He has a successful track record of founding, building and leading companies including OutlookSoft, TIAN Software, Customer Insight, and Saxe Marketing.
FORBES: What I Learned About Running A Business By Driving A Limo
应用推荐