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Yet, every company holds up its net prompter score, renewal rate, and customer satisfaction rating as proof positive they are customer-centric company.
FORBES: Stop Kicking the Can on Customer Loyalty
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So say the results of a survey done last week by online customer service rating agency Stella Service.
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That bank branch now makes a point of hiring a mix of ages for their tellers, and has the highest customer satisfaction rating in the country.
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That said, a driver confronting a customer about a previous rating is a major offense and could potentially be grounds for removing a driver off the Uber system.
FORBES: Is There A Way To See Passenger Ratings That You've Been Given By Uber Drivers?
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Many large companies look at a credit rating for a potential customer and if it looks good most are ready to do business.
FORBES: Good Credit - Good Fraud
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Regarding how MF Global treated customer funds, the subcommittee will focus on whether the rating companies looked into the futures firm's internal processes and systems.
WSJ: MF Global Probe: Congress Presses Rating Firms
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Just as a bank will check your credit rating before offering you a mortgage, so too will a potential customer on a collaborative marketplace check feedback and ratings before considering making a transaction.
FORBES: How To Profit From Your Reputation
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The brand reputation a micro entrepreneur builds on any platform is a credit rating of trust- the higher the value, the greater the chance a customer will engage their services.
FORBES: How To Profit From Your Reputation
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With a rating of 63, LinkedIn, another popular network, barely scored higher than Facebook in terms of customer satisfaction in Tuesday's report.
CNN: Google+ trumps Facebook in customer satisfaction