Follow two maxims here: Choose a worthwhile customer problem.
By contrast, Silicon Valley companies often get started by people who work at a pillar company in the Valley who get an up-close look at a big, unsolved customer problem and start a company to tap the new market opportunity.
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Obviously, the company needs someone to revamp its much bemoaned customer service problem.
If the traffic was bad or the weather turned nasty, that was the customer's problem.
This customer relationship management problem is a big one for small startups or independent artists, most of whom use spreadsheets to keep track of gifts or products they owe to funders.
If the firm as a whole is in sync with customer capitalism and is totally focused on adding value for customer, there is no problem.
The company says in documents filed with the National Highway Traffic Administration that it began looking into the problem after a customer complained that an SUV rolled away in January of 2012 after being started remotely.
Vanguard as a company realizes that when it comes to customer service there is no standard problem.
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Furthermore, EA has suffered from a number of customer service issues, the main problem being that they basically have none.
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Another problem: Upstarts need every customer they can get, and asking too many questions might spoil a potential sale.
It means building meaningful, two way customer relationships and fostering internal opportunities for problem solving and identifying expertise.
After a sleepless night spent rebooting the phone and talking to his support staff in the U.S., he contacted Verizon Wireless customer service, which immediately pinpointed the problem: The phone was functional in more than 160 countries, but not Japan.
My first marketing boss told me that you need to know what keeps your customer up at night and help them with that problem.
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He said 36 percent of AOL broadband customers have more than one device on the network, and when the Internet goes down, the customer usually calls the ISP, even though the problem is usually on the HAN.
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The customer had told some people at the plant about this problem.
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Unlike a Netflix DVD, missing a dress for a rehearsal dinner or graduation can be a big problem, and good execution is critical to customer loyalty.
It said the problem emerged during migration as it was copying all customer emails to Yahoo's mail servers.
Do we really need new-fangled ways of solving the problem, when many companies have performed well at customer alignment for centuries?
Any customer experience works when it solves a clearly defined need or problem or desire someone would trade something of value to solve.
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So we started developing products a number of years ago that are much simpler for a customer to use, where if they have a complex analog problem they need solved, we can provide them the solution already pre-done for them.
Whole team customer engagement is important as a way to build alignment on the problem the team is trying to solve and for whom.
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Consumers who have a problem returning a gift, should first contact the store manager or customer service department of the retailer.
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From that, we can preemptively take action on a potential problem before it causes millions or billions of dollars of company and customer time.
Kaye Thomas, a tax lawyer and author of Capital Gains Minimal Taxes, quickly came up with a list of a dozen problem areas, where brokers might have a hard time accurately reporting a customer's basis.
The problem is not the compensation plan or lead scoring criteria, but how the customer is being treated.
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HSBC's customer services team has been responding to worried customers on Twitter explaining that there had been a problem and it was "working to resolve it quickly".
Those obstacles included a recall over allegations of unintended sudden acceleration by Toyota vehicles, a problem that raised questions about the company's quality control, safety measures and customer service.
For example, what visibility or value will a customer enjoy if she tells an employee about a way to improve the product or correct a service problem?
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"Delivering good support on the Web is an enormously difficult problem that often involves thousands of documents, complex navigation and search tactics, and an unusually demanding customer base, " Tarter says.
"What we tend to see is that if a customer receives a recall notice before their car exhibits any symptoms, they don't see it as a problem, " says Chance Parker of J.
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