Contract net customer losses, including connected devices (as defined in Note 1 to the Selected Data, below), were 802, 000 in the fourth quarter of 2011, compared to 186, 000 net contract customer losses in the third quarter of 2011 and 251, 000 net contract customer losses in the fourth quarter of 2010.

ENGADGET: T-Mobile lost more customers in Q4, will launch LTE in 2013 with AWS spectrum from AT&T

Prepaid net customer additions, including MVNO customers (as defined in Note 1 to the Selected Data, below), were 276, 000 in the fourth quarter of 2011, down from 312, 000 net prepaid customer additions in the third quarter of 2011, and up from 229, 000 net prepaid customer additions in the fourth quarter of 2010.

ENGADGET: T-Mobile lost more customers in Q4, will launch LTE in 2013 with AWS spectrum from AT&T

The Web occasionally enables service employees to benefit from what amounts to a change in venue: suddenly, the exasperating interaction is being judged in the court of public opinion, where the jury is far more likely to side with the worker, and often even imposes a sentence on the entitled or belligerent customer: 10, 000 digital tongue-lashings and a note on their permanent record.

FORBES: Render Unto Applebee's That Which Is Applebee's

Note that the regulatory scheme is one of authorization by the customer and acceptance by the member firm.

FORBES: Morgan Stanley Broker Cited For Discretion And Unsolicited Trades

Note: For more on these mega trends and the move to customer engagement, read the latest from Paul Greenberg.

FORBES: Monday's Musings: 10 Mega Business Trends To Watch For In 2012

Also note that if eligibility cannot be determined online, you may need to contact Microsoft customer support and provide proof of your PC purchase.

FORBES: Get A Windows 8 Upgrade For $14.99

And on a personal note, as a Christian, I like the idea of service embedded in the idea of customer capitalism.

FORBES: Is Shareholder Capitalism Dead And Can We Have A "Stakeholder Capitalism" That Works?

"Despite market fears over new competition, TV adds (customer additions) continued to grow with 20, 000 net adds, " Morgan Stanley said in a note to clients.

BBC: BSkyB revenues rise as customers choose extra services