The company generates high margins by packaging the delivery and installation of a basic industrial consumable with superior customer service and customized installation.

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Also, Comcast will be offering professional installation, upon customer request, of TiVo Premiere boxes at no charge.

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We implemented a customer survey system, calling every store manager after the installation to make sure they were happy.

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The Geek Squad was offering to manage the installation of our POS systems, in addition to fielding the customer service inquiries.

FORBES: Connect