The regional offices had a direct correlation with the highest customer satisfaction scores also having the highest gross profit!
As a matter of fact, with 20 very similar regional offices (same customers, same union agreement, same costs, etc.) the highest performers in customer satisfaction scores also had the highest gross profit margins.
Even BankBoston, one of the American banks with the highest customer take-up, has only around 10% online.
Of the stable (or likely increasing?) market share in the U.S. Apple continues to have among the highest customer satisfaction in the industry.
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That bank branch now makes a point of hiring a mix of ages for their tellers, and has the highest customer satisfaction rating in the country.
Since launch, the Nissan LEAF has garnered some of the highest customer advocacy of any vehicle in the Nissan lineup, so we understand the importance of maintaining and growing that advocacy.
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In a survey of auto industry executives conducted by KPMG, respondents expected that among electric vehicles, hybrids will have the highest customer demand by 2025, followed by fuel-cell vehicles, outdoing the demand of battery-powered cars.
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Power and Associates' "Highest in Customer Satisfaction with HDTVs" ranking1, announced today its new TV and audio line-up featuring an all LED-lit2 E-Series line and four newly designed sound bars.
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Ranked "Highest in Customer Satisfaction with HDTVs" by J.
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In surveys of customer satisfaction, "EMC has the highest ratings we've ever seen--in any customer survey, for any company, ever, " says Carl Howe, a researcher at Forrester Research.
We are committed to the highest levels of customer satisfaction and quality in everything we do.
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The airline had the highest rate of bumped passengers in 2012, as well as the highest rate of customer complaints.
Along with faster checkout lines and brighter stores, the merchandise and layout improvements have Wal-Mart's customer service scores at their highest levels in years.
Amazon scored 86 - the top score - on the American Customer Satisfaction Index (ACSI), and 89 on the ForeSee customer satisfaction survey - the highest ever attained by a retailer.
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JetBlue was awarded the highest honors in airline customer satisfaction for the seventh consecutive year by J.
Points can be redeemed for a dizzying array of luxury items, and at the very highest echelon, the customer gets to decide where she or he wants the points to be spent.
The basis is always the end-customer insight gained by working for the highest valued international brands.
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Direct mail also scored the highest among B2C marketers for customer contact and retention.
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Customer satisfaction at giffgaff is among the highest in the UK, just behind Google and Apple, says Hearn.
For the ninth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction.
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Although these self-governing companies are still rare (at least for now), they experience the highest levels of resilience, employee loyalty, customer satisfaction and financial performance.
In practice there is a strong incentive for the IFA to recommend the product that pays the highest commission, which ultimately comes from the customer.
If deposits are insured, there is little incentive for a bank's customer to assess its creditworthiness and every incentive to take the highest rate on offer.
In his work, and as a frequent guest on my radio program, my friend Peter has proposed that the highest possibility of entrepreneurial success comes from identifying a customer desire first and then creating a solution.
Bottom line: Give your customer-facing staff the latitude and trust to do their jobs at the highest level.
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