According to a Morgan Stanley report, Taobao was more customer focused and user friendly than eBay EachNet.
Because the easy money has dried up, agencies have had no choice but to reorganize their operations to be more nimble and customer focused.
It is because we all assume we are already customer focused.
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Every company, no matter how customer focused, experiences that moment of truth when they are at risk of losing a valuable customer forever or securing them for life.
We all like to think we are customer focused.
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"We are a car company that through market-driven, customer focused innovation is learning to think and act like an electronics company, leveraging partnerships with fresh, innovative technology leaders, " added Mulally, who delivered the Consumer Electronics Show keynote address on Thursday.
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"Wall Street professionals are heavily communications focused, heavily customer focused, what we found was many of those people could instantly justify the investment into this, even though it was of an unproven technology, " said RIM vice president of corporate marketing Mark Guibert.
That culture is less product-focused, more service-focused, and hence more customer-focused.
For example, I consulted with an organization that was trying to become more customer-focused.
Here are the major steps in a process to develop more customer-focused messaging in two weeks.
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He introduced seat-back entertainment, onboard ice cream and limos for business customers to create a customer-focused brand.
In the U.S., comparable sales increased 4.9% for November through customer-focused initiatives that provide variety and value.
The opportunity is there for organic suppliers to build their market share by being competitive and customer-focused.
And thanks to his customer-focused approach, even the top line is starting to move in the right direction.
However, for small businesses, self-employed people, or customer-focused individuals like insurance agents or financial advisers, it could be a really handy tool.
After founding customer-focused online shoe company Zappos, Nick Swinmurn has started RNKD, which helps consumers get rewards for the clothing they buy.
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George for her customer-focused approach, which extended to personally telephoning at least five customers a week, visiting branches and listening in on call center conversations.
Century Bancorp is a customer-focused holding company for Century Bank and Trust Company, a bank for commercial, government, nonprofit and individual customers in the state of Massachusetts.
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However the decisive advantage for the customer-focused view of the firm is that it is better for the firm itself i.e. makes more money for the firm and its shareholders.
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With a customer-focused business model that effectively uses the nation's airports as distribution points, net margins of 20% are feasible, estimates Horacio Zambrano, a Wedbush Morgan analyst who tracks the security industry.
That focus on driving customer value via a new business and deployment model helped fuel the early days of Cloud computing and established a customer-focused ethos that is still present in most Cloud companies.
Newspapers are becoming more distinctive and customer-focused.
The differences between a company like Amazon and a small specialty player illustrate the disparities between a market-share model, designed to serve as many products to as many people as possible, and a customer-focused approach aimed at developing deep loyalty from shoppers, according to Kahn.
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If the firm as a whole is in sync with customer capitalism and is totally focused on adding value for customer, there is no problem.
Customer service-focused CEOs find lots of ways to interact directly with their customers and to nurture the relationship.
Customer service-focused CEOs create a virtuous cycle by celebrating great stories from customers.
The company, which started out in furniture, focused on customer service and low prices.
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"We are totally focused on the customer, " says Carolyn Everson, VP of business development at Zagat.
Keeping that culture strong and focused on the customer takes a unique leader that consistently earns trust and respect.
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