After almost 20 years, customer expectations are increasingly evolving in the direction of more virtual interaction.
We have been here for 52 years and we know that customer expectations are high.
That includes mining social data and using it to address new customer expectations and issues head-on.
Over the past 15 years customer expectations have increased by about 24% in virtually all categories.
More relevantly, it's a way of running a company that repeatedly defeats customer expectations.
Retail banking whirls struggling to satisfy customer expectations which seemingly flutter as suddenly as technology turns.
FORBES: Banking Trends Offer Clues To The Real Business Cycle
The Expectation Economy: Over the past decade, customer expectations have increased on average by 28%.
But the world has changed, starting with customer expectations (particularly low in Clearwire's case, to read most reviews).
You need to be both believed and meet customer expectations for the category if you expect to succeed.
Because brands that are able to better meet customer expectations are bound to cause real headaches for the competition.
Northamptonshire Police said the number of calls received "which were answered quickly - or at all - fell well below customer expectations".
The best e-commerce websites have an innate ability to quickly define customer expectations then exceed them by delivering excellent experiences.
FORBES: Getting A Head Start On Five Factors Reshaping E-Commerce
The bottom line to our analysis of Apple: a thoroughly delightful brand that consistently beats out competitors in meeting customer expectations.
It showed there is such a thing as going too far to manage customer expectations--and that it's dangerous to make promises you can't keep.
In other words, you will need to build a business model and a workforce that not only exceeds customer expectations but anticipates and provokes them.
Yet customer expectations for a better experience continue to rise.
FORBES: The New Art And Science Of Great Customer Experience
The manifestation of this increased velocity is new customer expectations.
Gone are the days when a software developer who knows Java so well he can move seamlessly from project to project delivering perfect code in the hopes of meeting customer expectations.
The pent-up demand might mean a phenomenal holiday quarter for Apple, like last year, but it also puts its stock under the risk of the iPhone 5 not meeting customer expectations.
FORBES: Samsung's Galaxy S III Success Ups The Ante For Apple's iPhone 5
For the past 5 years banks have been at the bottom of the all the categories we track (and we track a lot of categories) when it comes to meeting customer expectations.
The UPA provides all Powerline players the opportunity to respond to key customer expectations with open standards, based on interoperability, security and coexistence and supported by exclusive and independent certifications, the only global guarantee of quality and confidence for high-speed power line technology available today.
ENGADGET: UPA and HomeGrid Forum agree to support G.hn networking standard
"The industry's shift away from the use of antibiotics for growth promotion at the request of the (FDA) last year should provide further reassurance that we are committed to meeting government and customer expectations and to producing meat and poultry products that are as safe as we can make them, " said spokeswoman Janet Riley.
Customer experience expectations evolve rapidly in response to variables unrelated to and over which the vendor has no control or prescient knowledge.
While these decisions are painful, they are necessary to meet competitive demands, customer cost expectations and effectiveness, and to deliver financial performance for our shareholders.
FORBES: SAIC Posts Mixed Q3; Cutting 700 Jobs In Restructuring
We relied on history and experience to back-up our understanding of customer preferences and expectations.
FORBES: The Two Best Ways To Keep Your Footing In The Changing Marketing Landscape
In the last decade, main stream corporations like Walmart, General Electric and Waste Management got into the act with eco-innovations to better meet customer and investor expectations.
FORBES: Why Small Businesses Should Be Adding More Green Jobs
When we introduce a new service element, we let our employees know that if it isn't making their job easier or better meeting our customer's expectations, we will make adjustments in order to achieve a successful result.
No, most consumers have gone digital, and according to our Customer Loyalty Engagement Index expectations regarding digital cameras have increased dramatically.
They have a wealth of knowledge in how buyers measure success, how value is defined and changes of time, how well the product achieves target outcomes, and customer relationship and engagement expectations.
应用推荐