That's why I like the whole category of ECRM (electronic customer-relations management).

FORBES: Digital Rules

In the last year or two he has seen a sharp rise in the use of electronic sentiment monitoring in customer relationship management (CRM) and in travel and tourism TripAdvisor uses Lexalytics to generate its scores.

FORBES: Text Analytics Show Why Bellagio Underperforms Bally's

Capitalizing on its customer base of 60, 000 doctors, electronic health record provider Practice Fusion launched a free booking and review service for physicians and their patients.

FORBES: Move up http://i.forbesimg.com t Move down

According to a study commissioned by Fiserv, which develops online billpay systems, using the internet to pay bills, send electronic checks, etc. can reduce customer turnover by up to 95%.

FORBES: Addicted To Online Billpay?

Games company Electronic Arts is creating 300 new jobs at its European customer service centre in Galway, in the Republic of Ireland.

BBC: Electronic Arts creates 300 jobs in Galway

Cisco Systems was a pioneer in fabless electronic gear, taking advantage of the internet to connect customer orders directly to the shipping docks of its contract manufacturers.

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But these plans can be costly and probably aren't your best option since the typical customer rarely overdrafts intentionally, says Susan Weinstock, director of Pew Charitable Trusts' Safe Checking in the Electronic Age Project.

WSJ: Say No to Overdraft Pitches