This shift was evident at the annual Mobile World Congress (MWC) show in Barcelona where discussion centered on anticipated customer behavior in the mobile and content industries.
After some discussion, and many a call to customer service representatives, it became apparent that Frontier is purposely setting the CCI byte to Copy Once, which for all intents and purposes locks down the content to being played on one TiVo.
The cry for a more "customer-centric" company was reiterated numerous times in the RetailWire discussion ... along with the need for out-of-box thinking.
Although"Attention All Passengers" addresses the industry's finances, the book does not offer the sort of extended discussion of the complex economic fundamentals that explain the depressingly relentless decline in customer service.