Are you using social media to significantly decrease customer churn or are you just firefighting?
Customer churn, or turnover, was slightly higher than last year's first quarter, at 4.7%.
Schwan home sales were listless for four straight years, beset by high customer churn and inventory pileups.
Leap also managed to deliver a major customer churn improvement to 3.8%, while the Metro PCS churn spiked scarily to 4.5%.
The company said it will "manage" the transition process to help minimize customer churn, or customers canceling their service with the company.
Study after study shows that iPhone customers spend more and are more loyal reducing customer churn, a very big expense for carriers.
To minimize customer churn and attract new customers, service providers are offering discounts and promotional offers like free minutes, free calls to other subscribers, and roll-over minutes.
By using a discovery platform they were able to use a combination of SQL, text, statistics, and time-series analysis to get a more accurate customer churn prediction model.
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They were able to use the powerful yet familiar capabilities to reduce branch service times by 25%, decease customer churn by 5% and increase the profit of the most valuable customer segment by 20%.
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The company said the 5.10 version will be a comprehensive discovery solution with more than 20 new big data analytic capabilities, including out-of-the-box-ready visual capabilities. (Also see my upcoming Tableau story for more on visualization) Insights from these analytics can empower organizations to be more profitable by improving detection of customer churn, fraud, and the root causes of low-yield in manufacturing processes.
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As another example, if you beef up customer service to improve churn, you directly impact future costs, and therefore deteriorate the potential cash flow contribution.
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The result is a brand credibility gap that drive churn and increases customer service costs.
He ups his Q4 gross customer adds estimate to 764, 000 from 700, 000, reducing churn to 3.6%, from 3.9%.
In an innovative twist on the traditional e-commerce formula, Light in the Box leverages those Chinese factories to churn out lower-cost private label products made precisely to customer specifications.
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While that rate of defections might seem worrisome, the company paints its "churn rate" as an enviable statistic in its prospectus, calling its "loyal customer base" one of its key strengths.
Many of these points may be moot for analysts and investors who most want to see impact from the iPhone in other areas, namely lower churn (the number of customers who leave Sprint for other carriers) and greater customer loyalty.
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