Customer service-focused CEOs find lots of ways to interact directly with their customers and to nurture the relationship.

FORBES: Seven Signs of a Customer-Focused CEO

Customer service-focused CEOs create a virtuous cycle by celebrating great stories from customers.

FORBES: Seven Signs of a Customer-Focused CEO

That culture is less product-focused, more service-focused, and hence more customer-focused.

FORBES: What Can We Learn from a Culture of Failure?