By the way, there is no contradiction between customer-driven health care and accountable care.
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Instead it adopted a radically different way of managing work: it implemented a set of agile, customer-driven, outcome-oriented, iterative management practices.
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Written by Rob Markey and Fred Reichheld, authors of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.
As dean of the Rotman School of Management at the University of Toronto, Martin has been a devotee of customer-driven capitalism for some time.
Powered by customer-driven brands and data-driven insights, CMOs can now combine the art and science of marketing into better performance and greater accountability than ever before.
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As a venture investor, I very excited about the opportunities that customer-driven healthcare creates for entrepreneurs, and the contribution that entrepreneurs can make to reforming health care.
The authors have shown how Enterasys has been able to create a customer-driven culture by redefining what its values are, which is no small feat in an engineering-centric company.
Companies that succeed in creating a customer-driven culture of innovation and that demonstrate a willingness to adapt while maintaining their core principles will be well positioned to thrive in an uncertain future.
What sets them apart is their ability to think outside of Japanese industry's tried and not-so-true practices, and embrace such ideas such as shareholder value and being customer-driven - the management buzzwords in thriving companies worldwide.
This board of private citizens will oversee air traffic operations and budgets within the FAA, and will be expected to develop "tools and incentives" for the FAA bureaucracy to provide better, more customer-driven air traffic service.
Beyond industry verticals or business models, the larger import is the future evolution of all marketing towards more campaign automation, more engagement, and more algorithmically-driven customer dialogue.
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The results of this data-driven, customer-centric approach have been extraordinary.
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"We are a car company that through market-driven, customer focused innovation is learning to think and act like an electronics company, leveraging partnerships with fresh, innovative technology leaders, " added Mulally, who delivered the Consumer Electronics Show keynote address on Thursday.
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Philips is undergo radical changes to accelerate our business to be more Market-Driven (ie Customer focus).
The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.
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The increase was mainly driven by higher service charges and other customer-related fees as well as rise in interchange fees.
During her time in marketing, she collaborated with IT departments in developing data-driven marketing strategies, and implementing sophisticated customer relationship marketing (CRM) and business intelligence systems.
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As Ann releases its Q4 fiscal 2012 earnings on March 8, we expect its strong performance to continue driven by good customer response to its fashion-based apparel, healthy direct-to-consumer growth and balanced pricing strategy.
The sequential and year-over-year change was driven by higher connected device customer deactivations during the fourth quarter of 2011.
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Innovative solutions like demand-driven forecasting, in which real-time customer demand information is translated into super-lean production and delivery, have allowed companies to dramatically reduce inventory levels and the costs associated with them.
Comparable-store sales were up 9% driven by a 6% gain in customer traffic.
The manager will need to set up firewalls around the sales unit to prevent it being infected by money-driven behavior, unless and until the firm as a whole transitions to customer capitalism and the radical management needed to support it.
They need to use data-driven marketing insights to empower employees, so then these employees can elevate the customer experience and treat shoppers the way they want to be treated: as individuals with unique buying behaviors and preferences.
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Burberry began its path to a data-driven approach in business by doing what traditional retailers do: refurbishing its shops to create a better customer experience.
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