Plus their analytics-supported approach also enabled Gemvara to track design favorites and buying patterns to keep honing what it offers and how, thus growing their customer base and per-customer sales while honing customer service, based on the knowledge of how customers want to be served.
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Global service at Verizon Wireless carries 24-hour customer service from trained Verizon Wireless U.S. based employees.
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The company used a performance-based point system to encourage good customer service and adroit massage skills.
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Since its early days, Groupon has used a cloud-based software system, called Zendesk, for its customer service.
Like competing no-frills cards, Discover it strips away many routine service charges and guarantees live access to American-based customer support agents.
Like Salesforce.com , RightNow aimed to sell its customer relationship management (CRM) software as a low-maintenance, Web-based service, not a shrink-wrapped product.
The North Carolina-based price-point retail chain is looking for store managers, customer service representatives, and human resources coordinators, among others.
Based in New York, BeenVerified has 16 employees and recently opened a customer-service center in Cleveland.
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Customer-service representatives at Bell Mobility, the wireless unit of Bell Canada, can make instant offers based on a customer's calling patterns, his age and the way similar customers have reacted to such offers.
OPTiM's Optimal Remote service, used by over 12 million, also helps Japan-based wireless providers remote operate customer phones to resolve IT issues.
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