The MIT Sloan School of Management and Harvard Business School have developed training courses covering topics such as course design, teaching techniques and the case study method.

CNN: Schools look to expand resources

There's also, of course, the low-level method, which is--you've heard of Dumpster diving and people going through mailboxes and that kind of thing.

NPR: Understanding Identity Theft

Of course, measuring the output and efficiency of public services by the numbers of people they deal with is a pretty crude method.

ECONOMIST: Health and education