"They do cost us hundreds of millions of dollars an expense we cannot control and become part of the cost of goods sold, which many people do not realize, " said spokesman Eric Hausman.
Fourth quarter 2011 operating expenses, excluding the cost of equipment sales, remained consistent sequentially and year-on-year as cost savings programs in 2011 helped controlexpense growth.
Improve operational efficiencies, expensecontroland service through investments in technology and more productive use of existing resources and lower-cost operations centers.