Penney lost its core customer during the transformation.

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The transformation will involve core business processes not just IT infrastructure improvements.

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Lastly, social customer care is a core stepping stone in the overall transformation an organization must take to become a Social Survivor.

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At the core of everything I do is a single idea: transformation.

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The company will stay focused on the core network infrastructure, plus collaboration, virtualization, cloud, video and business transformation.

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