When an ISP decides to manage its network in a certain way it has implications for everyone - the Inland Revenue seems to have fallen foul of a feature that it did not have any control over and could not anticipate.

BBC: The problem with e-government

Mensah's poor chest control allowed Spearing to burst through and referee Friend blew the whistle for a foul on the edge of the box.

BBC: 'Bizarre' penalty angers Sunderland boss Steve Bruce

You may cry foul, insisting that these shippers are not your employees and that you have no real control over their actions.

FORBES: Raising the Bar on CRM: Of Turkeys and Black Friday