Some of these ships have been in continuous service since the second world war.

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Otellini's decision to retire will bring to a close a remarkable career of nearly 40 years of continuous service to the company and its stockholders.

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That kind of continuous service is only to be expected, says Margie Backaus, Chief Business Officer at 365 Main competitor Equinix (nasdaq: EQIX - news - people ).

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Reflecting its continued focus on innovation and continuous improvements in customer service, NetJets plans to have all future fleet aircraft, including light cabin models, delivered from the factory with high speed Internet service.

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All models have the ability to upgrade to Garmin navigation via a special app (available on the Apple iTunes Store), which downloads the mapping database directly onto an iPhone 4 or 4s and allows for instantaneous routing and re-routing without the need for continuous 3G, 4G or LTE service, avoiding long download times and high data charges.

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The move is designed to cause continuous disruption to the nation's postal service throughout the period at a "minimum cost" to CWU members, union officials say.

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Focus on a customer-centric approach, and make sure you know who and where your customers are, how you can customize your product or service to suit them best, and how can you establish a continuous, multi-level conversation that benefits both your customers and your organization.

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Total Quality Management (TQM, ) Continuous Improvement (CI, ) and Six Sigma programs all have been glorified by companies hoping to improve product or service quality.

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