It will be the products and services that dig in the right emotional place, and build real emotional consumer engagement, that will ultimately strikeconsumer gold.
This is clear in Europe, where a directive from the European Commission tells the courts to strike out any unreasonable contractual obligation on a consumer if he has not freely negotiated it.
"We need to make sure that we strike that right balance between driving value to the consumer and the merchant on small-ticket" purchases, Mr. Sheedy said.