At 4:50 PM, someone got into my iCloud account, reset the password and sent the confirmation message about the reset to the trash.

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This means that when you sign up on, say, Nike's Web site to receive e-mailed news, a confirmation message is sent to your account.

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But after making both the newspaper and pillow requests, we received two messages in our Conrad Concierge app mailbox: One flagged an error with our request, and another said our request had been submitted. (We decided to be optimistic.) You can also request to have a text-message confirmation sent to your phone, too.

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