As a result, businesses need to be focused on implementing concrete strategies to elevate workplace performance and increase job satisfaction amongst their admins.

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Coaches are able to show detailed situations, behaviours or actions as well as impact of their play through concrete video evidence to enhance performance.

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"Take a few notes and then think about what concrete steps you can take to actually improve your performance and ensure that your improvements are noticeable, " Glen advises.

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Paul Falcone, a human resources executive in Los Angeles and author of 2600 Phrases for Effective Performance Reviews and The Performance Appraisal Tool Kit, has more concrete advice to offer.

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And he feels that change requires "rigorous performance measurement", the establishment of "concrete targets".

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These are concrete, focused strategies aimed at the places where we can get the most performance gains.

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