Converting complexity to clarity may be the most critical competency to move us from management effectiveness to leadership excellence.

FORBES: The #1 Shift to Move from Management to Leadership

The MIT Sloan School of Management introduced its "competency model" in 2000, creating a four-zone grid that measures demonstrated success, such as test scores and standout work experience, and personal attributes, such as relationship-building skills and sensitivity to others.

WSJ: Business Schools Know How You Think,

Many police chiefs are now fluent in management-speak, happily swapping notes on skills competency, leadership and process improvement- and hurrah for that.

BBC: What do we value about the police?