His 19-year-old son, Nick Chiapperini, was on the job in the Monroe Ambulance Company dispatch center when the call for help came in, according to West Webster Fire Department spokesman Al Sienkiewicz.

CNN: STORY HIGHLIGHTS

Still fascinated by systems, Dorsey discovered a security flaw in a website operated by a New York City company called Dispatch Management Services, run by Greg Kidd.

FORBES: Jack Dorsey: Leadership Secrets Of Twitter And Square

He set about searching the Internet for the largest dispatch company in the world.

WSJ: Simplicity and Order for All | Innovator of the Year 2012 Technology

Last week, the company announced plans to dispatch the MV MacArthur, a 183-foot vessel with a crew of 14 and a helicopter pad, to the Gulf of Aden to provide escort services for ships in need of security.

FORBES

Dorsey notes that while in college he found a website, found the largest company in the world DMS, Dispatch Management Services.

FORBES: Twitter/Square Founder Jack Dorsey: One Day, Da Mayor?

Company reps met with the Chicago Taxi Commission, which told them they needed a taxi-dispatch license.

WSJ: The Weekend Interview with Travis Kalanick: The Transportation Trustbuster

At the time, sales were booming, and Mr. Ringel thought the company had the potential to soar even higher, if it implemented systems and processes that would better organize and dispatch the contractors.

WSJ: Entrepreneurs Who Launched Companies for Under $150