How costs and benefits are apportioned is important, but equally important are the necessary protocols for communication and coordination between micro-grid and grid.

FORBES: With All Eyes On Hurricane Sandy, A Good Time to Evaluate Micro-Grids

"One of the lessons of this current market turmoil is the increasing need for frequent communication and close coordination during times of stress and in formulating the appropriate policy responses to manage the likelihood of recurrence of the same problems, " he said.

FORBES: Magazine Article

By adopting a people-centered goal, a people-centered role for managers, a people-centered coordination mechanism, people-centered values and people-centered communication the leaders of a firm can focus on the people who are its customers.

FORBES: Reinventing Management