Such communication is a crucial part of workplace culture in a competitive global marketplace, says Fran Melmed of Context Communication Consulting.

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However, in the context of capturing work-related communication to facilitate collaboration or create an audit trail, face-to-face communication has a few weaknesses (my ability to accurately capture notes and my memory of the myriad conversations I have about work every day being just two of them).

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While our commitment to freedom of expression remains unchanged, the context of this right, particularly through advances in media and communication technologies, has changed drastically over the past six decades.

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This is because an expectation of privacy arguably could be said to be greater in this context than it is with respect to communications over exclusively employee-owned devices and communication facilities.

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Winners encourage open communication, set high standards without being brutal, encourage people to think about their role in the context of the larger organisation, and weather crises without panicking.

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