If someone communicates protected health information electronically through a phone or other mobile device, Ms. Thorpe said, "it needs to be in a secure system, " such as one that encrypts messages or through a secure portal.

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The controversial timeline and newsfeed filters out some of the noise and communicates the most interesting information to people (even if the people did complain about it, initially).

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And using all of this information, this company communicates with you in exactly the right way.

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