On a typical graveyard shift, 60 technicians, wearing white lab coats to prevent static electricity from gumming up computer components, hunch over kaput keyboards and screens, fixing them with screwdrivers and color analyzers.

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His advice ranges from the office layout to the right color of staff uniform to changing light bulbs and fixing cracked tables -- particularly if they are located in the southern corner of the office, which signifies fire and passion.

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