Although I installed it ages ago I have finally gotten around to seeing the power of Evernote, a free downloadable app that lets you clip to the cloud Web pages, photos, business card signatures and more.

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Two recent surveys suggest they are embracing cloud for both end-user applications at a rapid clip.

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Second, the deal is further evidence of pending change in the contact center software market, which is transitioning to cloud-hosted solutions (Angel.com has a cloud-based and mid-market solution) at an accelerating clip and forcing the legacy incumbents (Genesys, Cisco, Avaya) to innovate or acquire.

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