This means they can be close to home one day and close to a customer the next day, with access to convenient meeting venues with plug-and-play technology to make presentations or to print and bind proposals on the go.
He also placed an emphasis on customer care, incentivizing midlevel managers with equity and pushing decision making as close to the customer as possible.
Unlike brands that come and go with a splash, enduring brands have used the tools of awareness and timing, while remaining close to their customer base.
This trend is most evident in the automotive industry--nearly every major automaker has operations in the U.S. America is the world's largest market for automobiles, and considering the cost of transporting cars and trucks, getting close to the customer is especially important.
In it, he defined eight characteristics of excellent companies: a bias for action, staying close to the customer, autonomy and entrepreneurship, productivity through people, clear and compelling organizational values, focusing on what you do best, operating with a lean staff, and finding a balance between having enough structure without getting stuck in it.
Cable group Virgin Media has announced plans to close a customer service department in the Black Country with the loss of 322 jobs.
The customer representative over the phone took the stance that Verizon has no way to know if a customer is getting close to going over your minutes plan.
It added that, after a review, the company wanted its Peterborough base to handle all customer contacts and to close the rented Dearne Valley centre on 23 March.
He notes that the company has had 7 consecutive quarters of 100%-plus revenue growth, and 8 consecutive quarters of 100%-plus corporate customer growth, plus close to 20% EBITDA margins for two years.
So there is a serious risk that the Treasury would force Lloyds to close the funding gap by including even more customer deposits in the package of what is being sold - which Lloyds would hate.
Many direct-to-customer stores that Cingular opened a few years ago to compete with Verizon were set up close to RadioShack outlets.
The council also plans to close some services including Anlaby Park library and three customer service centres, as well as increasing the cost of its meals on wheels scheme.
He created the ultimate customer connection that others can only hope to come close to achieving.
Failure to adapt to these new market conditions will result in a drop of profits at best and, at worst, will make your company irrelevant, erode your customer-base, and ultimately force you to close your doors for good.
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Mayer had hoped to woo a second big customer--and reportedly came close.
By contrast, Silicon Valley companies often get started by people who work at a pillar company in the Valley who get an up-close look at a big, unsolved customer problem and start a company to tap the new market opportunity.
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The 80-year-old has been in business since 1984, but her shop could close after the Derby because her older, loyal customer base has shrunk due to illness and old age.
Given that Comcast has close to 22 million pay-TV subscribers, 2.4 billion hours imply that each Comcast customer is on an average watching over 9 hours of on-demand video every month.
Thus, Jean and her colleagues pay close attention to the real-time feedback made possible by social media, making improvements and modulating based on daily customer input.
Maybe someone in customer service went to school with someone in the finance department of a prospect you really want to close.
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