While law school taught me how to read a court case and analyze legislation, working at Nordstrom was a crash course in how to think on my feet and provide first-class client service.
For instance, they will adjust the mix of stocks, bonds and other assets in a portfolio as the client approaches and enters retirement, but they won't introduce a new asset class in retirement.
The problem, of course, is that class actions need a plaintiff to exist, but the lawyers who bring these cases often consider the client to be a mere vehicle for what is an extraordinarily lucrative way to earn fees.