Frischling said the agents threatened to call a client -- an airline -- and have them sever his contract, saying he was a security threat.

CNN: TSA withdraws subpoenas of travel bloggers

For example, imagine making your CRM solution a single system where staff and agents can manage forecasting, client details, policies, premiums, underwriting, evidence requests, approvals, and much more.

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

One of the best upgrades some of these travel agents can get for their client is a bump to club or lounge floors, especially in foreign hotels, which means free breakfast, free drinks, free appetizers and desserts, all day long, plus private concierge services and a private sanctuary.

FORBES: Why You Need A Travel Agent, Part 2

"We are just thrilled, " said Christi McCoy, his attorney, who thanked federal agents for "professionalism" in dealing with her client.

WSJ: Ricin Charges Are Dropped

Insurance agents have largely relied on churches and other community groups as client pools.

FORBES: Hearsay Social Takes Out Insurance; Adds Allstate To Client List

Insphere has also extended much of the functionality of its solution to mobile devices, which helps agents work deals on the road or more rapidly respond to client inquiries while on-the-go.

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

Such stealth discrimination is hard to prove: buyers' agents can always say they ignored a listing because it did not meet their client's needs.

ECONOMIST: Why is it so expensive to buy or sell a house in America?

The NAR also has a lengthy code of ethics which calls for agents to "treat all parties honestly" and to "protect and promote the interests of their client, " whether the client be buyer or seller.

FORBES: Knowledge @Wharton