While law school taught me how to read a court case and analyze legislation, working at Nordstrom was a crash course in how to think on my feet and provide first-class client service.
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They want their salespeople to sell more, their engineers to innovate faster and with greater ingenuity, their client-care people to better service accounts, and on and on.
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There are third-party apps for feed-reading, but Google Reader remains both the dominant client and nearly the only back-end syncing service underpinning the entire RSS experience (a position the company actively pursued).
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Food-service contractors don't build kitchens--they let the client do that.
It's a nifty idea, and one more spas should adopt: Most spas force a client to commit to a service when booking--days, sometimes weeks ahead of time--bad luck if, say, she wrenches her back the day before a facial.
As I argue elsewhere, an example of this is the manner in which legal departments control the tripartite relationship between client, law firm, and third-party legal service outsourcing providers.
But Merrill Edge is still tied to the traditional full-service advisory business in the way of client referrals.
If someone contacts Legacy Locker to report a client's death, the service will send the customer four e-mails in 48 hours.
"We take after-sale service very seriously and give the same attention to quality end results and client satisfaction as any service experience, " a spokeswoman wrote in an email.
You may want to test the waters with a potential trade client, but if you go this route, be sure to make it one or two service-to-service swaps with specific timelines and services in mind.
Lawyers working with the Lexis legal research service can also get an e-mail whenever a case is filed relating to a particular client or legal issue.
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