Add to the equation mobile sales devices and applications to manage individual accounts, and a direct sales force can be empowered to help customers choose items that suit their wants and needs, make references to past purchases, experience products first hand while visually browsing alternatives online, and make purchases in real time at theclick of a button.
We have attempted to email them and correct them that we actually did clickthe tell a friend button over 500 times (with more than one email in it every time) but they have refused to answer.
But in 2012, at a time when anyone with a cell phone can spread offensive views around the world with theclick of a button, the notion that we can control the flow of information is obsolete.