Allowing citizens to raise problems at the click of a mouse is all very well, but if the capacity or structure isn't in place to solve the problem quickly, it really doesn't take any of us that much further forward.

BBC: Lines painted in early Spring...

It has the benefit of pulling profile data, but more impressive is its structure: by default, the emails in an exchange are collapsed, and you can click on a single message to reveal just the text sent in that email.

FORBES: How Does The Gmail iOS App Compare To The Native Mail App?