Paul was calling to check my interest in an assignment: predict the future of customer service in light of Gen Y and social media and then, draw a line in the sand in the form of the date by which this new service model should be in place.

FORBES: Missing: Gen Y

The Assignment Desk Editors will gather and check the facts of the story before sending it on to the writers.

CNN: STUDENT HANDOUT: "WERE YOU LISTENING?" SCAVENGER HUNT

Check back here tomorrow for more Summit Series stuff before my editors give me a new assignment.

FORBES: The Roots Keep Summit At Sea Rocking, Blown Speakers And All