Younger users tend to prefer the more spontaneous SMS or chat systems as a primary method of communicating.

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Give credit to chat boards, online ratings systems and word of mouth among startup executives.

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They like having a conversation to get their questions answered, via phone and live chat, but they hate waiting for help, they scream at voice recognition systems and they detest when live chat takes minutes, instead of seconds, to answer their questions.

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Imagine if the problem had been first identified in November via a process to audit related systems based on the one reported intrusion into the internal chat application, or if an intrusion detection system had started firing red based on the exfiltration of their entire MySQL database.

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Skype's video chat software has been re-engineered to radically cut its energy use on the upcoming Windows 8 operating systems.

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Being able to chat away while doing other things is a huge time saver and hopefully something that will be adopted by other operating systems.

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