Most banks lack a customer centricity hub where people are thinking about the customer experience.

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This customer-centricity is at the heart of alignment, and must become the focus of this change effort.

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On one side of the first room is a suite of 16 sumptuous drawings from his 1987 "Centricity" series.

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The firm's DNA may have mutated to the point where it works against all of those worthy principles, particularly client-centricity.

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To succeed, it takes a culture of customer centricity and the ability to recognize new opportunities and adapt based on what they present.

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There are states that have sought to integrate a more holistic approach to corporate decision-making, but the traditional view of shareholder and profit-centricity prevails.

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The prophets of net-centricity had promised we could stay ahead of the bad guys, but it often seems like they are running rings around us.

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Back to basics: Objective number one for the CCO is customer-centricity.

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Along with some compelling anecdotes and explorations of business strategy and customer-centricity, Nelson also crams lots of intriguing details into his piece that serve as powerful reminders that the distinction between the worlds of offline and online are not only blurring but have been obliterated.

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