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When feelings run high, an ill-judged letter can cause as much emotional damage as any dashed-off online posting.
BBC: A Point of View: Mourning the loss of the written word
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While technical in nature -- using the word "hydrocarbon" to refer to oil, for example -- the letter depicts a process that failed to detect a potential cause of the disaster.
CNN: STORY HIGHLIGHTS
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The absence of senior Tories is likely to be a cause of greater concern to CBI members, some of whom have signed a letter of support for William Hague.
BBC: Tories snub CBI dinner
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Some, like Davos regular Bill Gates, lead by example, by giving away their vast fortunes in the cause of poverty alleviation - and as it happens he today has written his annual letter, in which he calls on well-heeled citizens and governments of wealthier nations not to use these tougher economic times as an excuse to squeeze the financial help for poorer nations struggling to become self-sufficient.
BBC: The rich, worried about inequality?