The state still plans to consolidate many of its assistance services, and to enlist a contractor to overhaul the computer system to allow offices to share databases containing caseinformation.
When an arrest is made, for example, a police officer enters the information and transmits it to the database, making the information available in the case file, which can be accessed and updated as the case continues through the system.
Companies that use CRM to bring together relevant information in separate teams can extend knowledge about a case, customer or scenario beyond what is stored in the system of record.