Delta says it put that option in place because the mileage-cancellation policy was causing so many problems with customers.

WSJ: Saving Frequent-Flier Miles From the Ax

Carphone Warehouse wrongly told people that T-Mobile had no cancellation policy for coverage issues, while Phones 4U said that Orange did allow cancellations when it does not.

BBC: Mobile firms failing on coverage

And it is why no policy adjustment, short of debt cancellation or hyperinflation, will make any damned difference.

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