For example, engineers working on a transmission or engine can simply walk down a hallway to get a question answered as opposed to calling someone in a different location and time zone, Winegarden said.

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It is a GPS-enabled solution that allows calling help immediately and giving a precise user location.

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And that's what he did, calling the trucking company every few minutes to give a new location.

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Imagine walking the streets of an unfamiliar city on a business trip, calling up an address from a list of contacts and then getting a map showing your location and the location of where you're going.

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Call centres decide where to place an incoming call, based on things such as the customer's location, the length of queues that operators have to deal with and the reason for people calling.

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During the programme, a short piece of audio featuring ambient sound of a particular location in the Greater Manchester area will be played and listeners will be invited to enter the competition by calling the number: 0161 228 2255.

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