First, the debt-collection business has begun to merge with the bigger customer-service call-centre industry.
ECONOMIST: America's debt-collection industry
Nationwide said it may increase the 300 staff based there as they move to mainstream customer service and call centre operations.
BBC: Nationwide expected to shed 500 jobs in regional shake-up
The real problem arose when the service jobs also started to go abroad, when every other service company's call centre suddenly seemed to be based in Bangalore, in the middle of India, not Indiana.
ECONOMIST: s argue that offshoring is a win-win phenomenon
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